We are committed to ensuring the standards of privacy practice in all our activities. Visitors to our website and customers booking camper rentals using our online booking process can be assured that the protection of privacy and confidentiality are given the highest priority. All information is collected, held and used in strict compliance with the Data Protection Act 1998.
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given through our enquiry form. Anonymous information is collected via Google Analytics such as number of visitors and time spent on our website.
If you choose to book with us we will collect personal information such as name, address and contact details as part of he online booking process. This information is used to confirm your booking and identify you when you collect your camper. Age, date of birth and driving licence information will be collected from you at the point of your camper collection and this required to be checked to align to our strict vehicle insurance requirements. This information will stored for no longer than one year unless an insurance claim or driving penalty claim is ongoing at this time.
Your information will be used to contact you, with information in relation to your booking. We may also use this information for research purposes. You can inform us at any time if you no longer wish to receive no more information from us. We require your consent to contact you for marketing purposes and this will be obtained as part of the online booking process.
We will never knowingly pass on any personal information to any third party without your consent. Payment information will be processed by our payment gateway provider Payzone and online booking information processes and stored with our booking tool provider Anytime Booking. We will disclose personal data if we are under a duty or are required by law or a regulation to disclose or share your personal data.
We take all appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location and only authorised users can access this data. Our website and software is compliant with PCI DSS accreditation.
You agree that we act as your Data Processor in respect of any personal data relating to you. We will only use the personal data that is provided to us by you for the purposes of providing our Services, for generating our own internal anonymous reports or for publishing aggregate data in order to provide statistics (in which you, cannot be identified). Such aggregate data may also be supplied to selected third parties. We will not share or use the personal data provided by you any other purposes, unless you specifically give us authorisation to do so.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Any queries relating to our collection or use of personal information should be addressed to Coast 2 Country Campers via email or in writing to Coast 2 Country Campers, 1 North Platt Gardens, Ratho, EH28 8JU.